At Jewellery Walaa, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please read our refund policy below for detailed instructions on how to return or exchange your items.

1. Eligibility for Refunds

• We offer a 14-day return policy from the date of delivery for eligible items.
• To be eligible for a refund, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
• Custom-made, personalized, or engraved jewelry is non-refundable unless the item is faulty or incorrect.

2. How to Request a Refund

• To initiate a return or refund, please contact our customer service team at [email/contact] within 14 days of receiving your order.
• Provide your order number, details of the product you wish to return, and the reason for the return.
• You will receive further instructions on how to proceed with the return.

3. Return Shipping

• The customer is responsible for return shipping costs unless the item is defective or was sent incorrectly.
• We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive the returned item.

4. Refund Process

• Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at checkout. Please note that shipping charges are non-refundable.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
• We may ask for photos of the damaged item and packaging to assess the situation.
• If the item is confirmed to be faulty or damaged, we will offer you a full refund or a replacement at no extra cost, including shipping fees.

6. Exchanges

• If you would like to exchange your item for a different size or style, please follow the return procedure above and place a new order for the item you would like to receive.

7. Non-Refundable Items

• Custom, personalized, or engraved jewelry is non-refundable except in cases of manufacturing defects or errors.
• Sale or clearance items are also non-refundable.

8. Changes to the Refund Policy

• Jewellery Walaa reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.