Welcome to Jewellery Walaa! Please take a moment to review our terms and conditions, which govern the use of our website and the purchase of our jewelry. By accessing or purchasing from us, you agree to these terms.

1. Product Information

• All products are handcrafted by skilled artisans, and every effort is made to ensure accuracy in product descriptions, images, and pricing.
• Due to the handcrafted nature of our jewelry, slight variations in design, color, and size may occur.

2. Pricing and Payment

• All prices listed are in the local currency (or USD if specified) and are exclusive of taxes and shipping charges unless otherwise noted.
• Payments must be made in full at the time of order through the payment methods we accept. We currently accept credit/debit cards, PayPal, and other secure payment methods.

3. Orders and Shipping

• Upon order placement, you will receive a confirmation email. Orders are processed once payment is confirmed.
• Shipping times may vary depending on the delivery location. Shipping costs will be calculated at checkout.
• Jewellery Walaa is not responsible for any delays caused by third-party couriers or customs.

4. Customization and Personalization

• Custom orders, including personalized engravings or custom designs, are non-refundable and cannot be exchanged once made.
• We will provide a preview of your customized design for approval before production begins.

5. Returns and Exchanges

• We offer a 14-day return policy for unworn, unused jewelry in its original condition and packaging. Custom-made or personalized items are non-returnable.
• To initiate a return or exchange, please contact us at [email/contact].
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

6. Care and Maintenance

• Jewellery Walaa recommends proper care for your jewelry to maintain its condition. We are not responsible for any damage caused by improper handling, storage, or exposure to harsh conditions.
• Follow the care instructions provided with your purchase to ensure longevity.

7. Intellectual Property

• All designs, logos, and content on the Jewellery Walaa website are the property of Jewellery Walaa and are protected by copyright laws. Unauthorized use of any content is prohibited.

8. Limitation of Liability

• Jewellery Walaa is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our products.
• We do not guarantee that the website will be free from errors or disruptions, and we are not liable for any technical issues.

9. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Modifications

• Jewellery Walaa reserves the right to update or modify these terms and conditions at any time. Any changes will be reflected on this page, and you are encouraged to review them periodically.

By placing an order with us, you acknowledge and agree to these Terms and Conditions. If you have any questions, please don’t hesitate to contact us.

Thank you for choosing Jewellery Walaa!